Service Strategy and Governance

Knowing that your services conform with and are compliant with all appropriate policies, processes, procedures, standards, frameworks, regulation and legislation is often only discovered after the fact i.e. something has gone wrong, and the cost of correcting this can be significant but no where near as significant that such events can have on your hard earned reputation and future earnings.  Therefore, it is vitally important for every business to ensure and assure it's operations in a way that is economic, efficient and effective.  Purple Hat can help you in this process to create (from our templated solutions) a Service Governance framework that best meets the needs of your business.

Knowing that you have positive control of your operation i.e. Service Governance t is then vitaly important that the future direction of the business along with emerging trends and challenges are identified, quantified and mitigated in a manner that creates opportunities for you business.  This is where Purple Hat can help you formulate such strategies that generate real value and future measurable targets that can be adopted by all employees of the business in order to faciltate a common understanding and common goals.  More importantly everyone will understand their role in the achievement of these goals (see Service Performance Management).