Service Performance and Reporting
Performance can mean many things to many people. Our aim is to capture what "performance" means to your organisation, your customers and your employees to ensure that all parties fully understand their role, through postive feedback, in delivering a competive, secure and relevant set of services and products that the customer trusts and values.
Purple Hat go one step further in ensuring that not only the services SMART (Specific, Measurable, Achieveable, Relevant and Timely) but SMARTAR (SMART plus Auditable and Rewarding). The latter point, Rewarding, is key as this will ensure that the agreed Critical Success Factors (CSFs) of the service/product are captured in a manner that ensures that genuine success is being rewarded and not mediocrity or even failure!
Our services at a glance:
- Service and Contract Performance Review(s)
- Service On A Page (SOAP)
- Business Intelligence
- Enterprise/Service Performance Management Systems and Frameworks
- Service Performance Measures (CSFs, SLAs, KPIs, Metrics/Measures)
- Training and staff development in "performance" and what it means
- Service Performance health checks (diagnostics) using FABRIC and SMARTAR
- Actionable reporting methodologies and formats that simplifies reporting using data sets and integration techniques that reveal genuine insights in to how the business is really operating - allowing relevant option(s) selection and allowing better informed decisions to be made
- Data Visualisation
- Informatics
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