Service Optimisation and Improvement
Over time it is often the case that the reason for providing services and/or products in a particular way is forgotten and over time the business could become less efficient and/or be providing services and/or products that are no longer relevant or appropriate to the customers current or future needs. We at Purple Hat recognise this and offer a wide range of services that aim to "refresh" the clients approach to delivering services and/or products in a way that enables all key stakeholders to be fully engaged in the reform and reinvigoration of said services in a manner that they trust and value.
In short, we aim to deliver service reforms that deliver measurably improved efficiciency, quality and delivery lead times at reduced or the same cost.
Our services at a glance:
- Service/Business Diagnostics and Health Checks
- Contract / Service Reviews
- Kai-Zen, LEAN and Six-Sigma
- EFQM
- ServQual
- Business / Systems Analysis
- SMARTAR
- (Specific, Measurable, Achievable, Relevant, Timely, Auditable and Rewarding)
- Definition of alternative courses of action (Service Strategy, Quick Wins)
- Business Process Re-engineering (BPR)
- Conception and implementation of the service continuity strategy
- Service planning, governance and control
- Quality defects management and control
- Assured Service Delivery and Performance Management Planning
- Process management, documentation and controlling
- Organisationsal Development - Staff engagement, motivation and development
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